Shipping Policy

Auro Technology Limited is committed to processing and dispatching all orders efficiently, responsibly, and in compliance with applicable biotechnology and aesthetic product standards. This policy outlines our procedures related to order processing, preparation, dispatch, and related responsibilities to ensure transparency and reliability for our customers.

1. Order Confirmation and Processing Time

All orders placed with Auro Technology Limited are subject to successful payment confirmation. Once payment has been verified, orders will enter the processing stage. Standard order processing time is 1–3 business days, excluding weekends, public holidays, and unforeseen circumstances beyond our control.

Order processing includes multiple essential steps to ensure product quality and regulatory compliance, such as product allocation, preparation, internal quality inspection, secure packaging, and completion of necessary documentation. Processing times may vary depending on product availability, order volume, customization requirements, regulatory approvals, or destination-specific shipping regulations.

2. Product Preparation and Quality Control

As a biotechnology enterprise specializing in aesthetic products, Auro Technology Limited adheres to strict internal quality management standards. Prior to dispatch, all products undergo appropriate inspection and handling procedures to ensure they meet safety, quality, and compliance requirements.

This process may involve batch verification, packaging validation, labeling review, and documentation checks in accordance with GMP production standards and internal quality protocols. These measures are designed to protect product integrity and ensure safe delivery to our customers.

3. Packaging and Documentation

All orders are securely packaged to protect products during transportation and handling. Packaging methods are selected based on product characteristics, transportation conditions, and regulatory considerations.

Where applicable, orders may include relevant documentation such as invoices, packing lists, or compliance-related paperwork required for customs clearance or regulatory purposes. Customers are responsible for understanding and complying with import regulations in their destination country or region.

4. Dispatch and Shipping Confirmation

Once an order has completed processing and has been dispatched, a shipping confirmation may be provided, depending on the selected shipping method and carrier. Shipping confirmation details may include tracking information when available.

Please note that shipping timelines are estimates and may vary depending on carrier performance, customs procedures, destination regulations, weather conditions, or other external factors beyond our control.

5. Customer Responsibilities

Customers are responsible for providing accurate, complete, and up-to-date shipping information at the time of checkout. This includes recipient name, address, contact details, and any additional information required for successful delivery.

Auro Technology Limited is not responsible for delays, failed deliveries, or losses resulting from incorrect, incomplete, or outdated shipping information provided by the customer. Any additional costs incurred due to address errors or re-delivery requests may be borne by the customer.

6. Delays and Exceptional Circumstances

While we strive to process and dispatch orders within the stated timeframe, delays may occur due to factors such as high order volumes, supply chain disruptions, regulatory inspections, customs clearance delays, force majeure events, or other unforeseen circumstances.

In such cases, we will make reasonable efforts to inform customers of significant delays and provide updates where possible. However, Auro Technology Limited shall not be held liable for delays caused by circumstances beyond our reasonable control.

7. Policy Updates

Auro Technology Limited reserves the right to update or revise this Order Processing & Dispatch Policy at any time to reflect changes in operational procedures, regulatory requirements, or business practices. Any updates will be published on our website, and continued use of our services constitutes acceptance of the revised policy.

8. Contact Information

If you have any questions regarding order processing, dispatch timelines, or related matters, please contact Auro Technology Limited directly. Our team will be happy to assist you and provide further clarification where needed.