Transportation Policy

To ensure product quality, safety, and compliance with applicable standards, Auro Technology Limited cooperates exclusively with professional logistics and transportation partners who have proven experience in handling biotechnology and aesthetic products. These partners are selected based on their reliability, regulatory awareness, and ability to manage specialized shipping requirements.

1. Packaging and Handling Standards

All products are carefully packaged in accordance with industry standards and internal quality guidelines to protect them from physical damage, contamination, temperature fluctuations, or environmental impact during transit. Packaging methods are determined based on product characteristics, shipping distance, and transportation conditions, ensuring product integrity is maintained from dispatch to delivery.

Where necessary, additional protective measures may be implemented, including reinforced packaging, sealed containers, or specialized handling instructions, to comply with biotechnology and aesthetic product safety requirements.

2. Shipping Methods and Delivery Timeframes

Shipping times vary depending on the destination, selected carrier, shipping method, and local transportation conditions. Domestic shipments typically arrive within the estimated delivery timeframe provided by the carrier. However, delivery times are estimates only and are not guaranteed.

International shipments may require additional time due to customs clearance procedures, regulatory inspections, documentation verification, or local import processes. Delivery timelines for international orders may also be affected by public holidays, customs workload, or destination-specific regulations.

3. Customs, Duties, and Import Responsibilities

International customers are solely responsible for understanding and complying with the import regulations, customs requirements, and legal obligations of their destination country or region. This includes, but is not limited to, payment of customs duties, taxes, value-added tax (VAT), import fees, and any other charges imposed by local authorities.

Auro Technology Limited does not control customs clearance processes and is not responsible for delays, additional costs, seizures, or rejections resulting from customs inspections, regulatory changes, or non-compliance with local import laws.

4. Risk Transfer and Delivery Responsibility

Once an order has been dispatched and handed over to the designated carrier, responsibility for the shipment transfers to the carrier in accordance with standard logistics practices. While we take all reasonable steps to ensure products are shipped securely and in good condition, Auro Technology Limited cannot be held liable for loss, damage, or delays that occur during transit due to carrier handling, customs procedures, or external factors.

Customers are encouraged to monitor shipment progress using available tracking information and to contact the carrier directly for real-time delivery updates when applicable.

5. Delays and Force Majeure Events

Although we strive to ensure safe and timely delivery of all orders, delays may occur due to circumstances beyond our reasonable control. These may include, but are not limited to, severe weather conditions, transportation disruptions, government actions, public health emergencies, labor disputes, customs restrictions, or carrier-related operational issues.

Auro Technology Limited shall not be held responsible for delivery delays, missed delivery windows, or shipment interruptions caused by such force majeure events. In such cases, we will make reasonable efforts to support customers by providing relevant shipment information when available.

6. Policy Updates and Amendments

Auro Technology Limited reserves the right to update or amend this Shipping & Transportation Policy at any time to reflect changes in logistics practices, regulatory requirements, or operational needs. Any updates will be published on our website, and continued use of our services constitutes acceptance of the revised policy.

7. Contact Information

If you have any questions regarding shipping methods, delivery timelines, or transportation-related matters, please contact Auro Technology Limited. Our team will assist you to the best of our ability and provide additional guidance where appropriate.